Crucial Conversations - Course Details

Crucial Conversations Training infuses fourteen hours of classroom time, with extensive in-class practice, group participation, and personal reflection as you explore and master these crucial skills.


• Crucial Conversations Participant Toolkit and MP3 download
• Cue cards and model card
• A copy of Crucial Conversations:Tools for Talking When Stakes are High, 2nd edition
• A course completion certificate
• Post-training participant website: videos, exercises, assessments, additional reading, and more

If your team or organisation struggles to deal effectively with difficult subjects, undercommunicates, or fails to act with unity and conviction, Crucial Conversations Training is for you..


Use our trainer certification program and Trainer Suite to enable your trainers to offer the highest quality in-house training program available today.

We also advocate leader-led training as the most effective approach for helping employees acquire and retain new skills.